It is such a shame. There was this particular Comfort Inn that I really liked. The staff was really nice. The rooms were okay. The location was great as it was close to tons of great restaurants and shops. But, then something happened. On my last visit, they decided to lock all of the windows shut. I started off on the ground floor and thought it was a safety precaution. Then, they moved me upstairs and that window was locked too. The staff thought it was to deter people from smoking.
I called the 800# to complain about this hotel. I learned that Comfort Inn basically lets their branches do as they like with no regard for how that affects branding. The hotel apologized to me and said that they could remove the lock upon request. I don’t have time to book a hotel, ask for a window lock to be removed, and hope they don’t forget to do it. I’m not going back to that place.
When I book a hotel room, I am paying not only for a room, but for oxygen. Whomever said that air is free has another thing coming to them! There are a few hotels near airports that do not have openable windows because of the rattling. There was another in Reno that had closed windows and not enough oxygen for me to be able to stand being there. I have a heart condition, I need air. If I don’t get it, I start palpitating. Is it so hard to offer your clients clean air without them having to specifically ask for it? It is even more important than having a toilet. Imagine having to request a toilet with your room.
Later on I learned that the locks were to prevent babies from jumping out to their death. I’m sure that happens a lot. I think that giving me 2 inches of an opening is enough to keep my lungs filled and protect rambunctious babies.
I would like to make it clear to Comfort Inn & Suites that your branding is compromised every time you let your branches do whatever they feel like. Every time I had a bad experience at one of your branches, I trust the brand less and less. If I know a particular branch is good, then they are good in my book, but new and unknown branches are not. There is no reason to allow your name to be tarnished by branch managers!